General Information
Announcements/Planned and Unplanned
Outages
You can obtain the most up-to-date status of computer-related planned and unplanned outages and other recent technology announcements by going to http://itusupport.gmu.edu and clicking on Alerts or call (703) 993-8870.
Arlington Classroom Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 703-993-8226
Arlington Classroom Support provides all support for check-out equipment, electronic classrooms, smart classrooms, and computer labs on the Arlington Campus.
HOURS OF OPERATION:
Monday – Friday: 8:30am – 10:00pm
Saturday: 9:00am – 5:00pm
Location: Arlington 0, Room 309B
A/V Equipment Distribution . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . 703-993-2206
Audio Visual Equipment Distribution provides check-out services and support for audio-visual and computing equipment on the Fairfax Campus. Arlington Classroom Support and Prince William Classroom Support provide these services at their respective campuses., To learn what equipment is offered at each campus and to complete an online equipment request form, visit http://classtech.gmu.edu .
A/V EQUIPMENT DISTRIBUTION HOURS OF OPERATION:
Location: Robinson A, Room 104
Monday – Friday: 7:00am – 10:30pm
Saturday: 8:00am – 4:00pm
Classroom Software Installation
Special software requests should be made when full semester as well as ad hoc classroom requests are submitted. Special software requests can also be made during the semester. Please refer to the Classroom Technologies web page at http://classtech.gmu.edu for information on software installation requests for classrooms.
Classroom Support
Classroom Technologies supports general purpose classrooms, electronically enhanced classrooms, computer classrooms, videoconferencing facilities, and computer labs at the Arlington, Fairfax and Prince William Campuses. The Classroom Support Offices provide a variety of services to faculty, staff and students. For details on office locations and operational hours, please visit http://classtech.gmu.edu
Arlington Classroom Support: 703-993-8226
Fairfax Classroom Support: 703-993-2206
Prince William Classroom Support: 703:993-8499
Classroom Reservations . . . . . . . . . . .. . 703-993-3428
Semester-long and ad hoc reservation information for classrooms can be found on the Classroom Technologies web page at http://classtech.gmu.edu
Computer Labs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 703-993-3446
Computer labs are offered on the Arlington, Fairfax, Loudoun, and Prince William Campuses. These labs contain standard system configurations and software packages to provide students with technology resources needed for preparing assignments, conducting research, and other academic related needs. For hours of operation and locations checkthe web site http://classtech.gmu.edu.
Computer
Hardware Installation
Desktop Support Services provides installation of all standard desktop
computer hardware and software purchased by University offices. To request
these installation services (which could require a charge), clients should
place a request through their departmental telecom coordinator. (If you
do not know who your telecom coordinator is, see http://telecomadmin.gmu.edu/voice/coordinators.html
and look up your department.) Your telecom coordinator will request the
install for you.
Repairs
for Non-University Equipment
Patriot Computers repairs non-University-owned computer equipment. The
store charges for these services. Requests for service should be directed
to Patriot Computers (703) 993-4100, or sent by e-mail to compstor@gmu.edu.
Computer Hardware and Software Repairs
Desktop Support Services maintains and repairs standard University computers
and printers. Calls for problems with computers, printers, and telephone
should be directed to the ITU Support Center at (703) 993-8870, support@gmu.edu.
Computer Purchases
For the most current information on hardware and software that can be purchased at Patriot Computers, visit the web site at: <http://compstore.gmu.edu>.
Computer Store (Patriot Computers) . . . . . . . . . . . . . .
. . . . . . . . . 703-993-4100
Patriot Computers, a department of the ITU, is a not-for-profit enterprise offering students, faculty, and staff academically discounted computer hardware, software, and other technology-oriented products.
Location: Johnson Center, Room 115
Web site: <http://compstore.gmu.edu>
E-mail: compstor@gmu.edu
HOURS OF OPERATION:
Monday–Thursday: 10am – 7:30pm
Friday–Saturday: 10am – 3pm
George Mason University strives to comply with copyright law. On your web site, please use only items authored by you. Text, video, audio, photographs, or other images found on the web and not accompanied by an explicit permission grant, should not be re-used without permission. Please see the Copyright Compliance Policy: <http://www.gmu.edu/facstaff/policy/newpolicy/1104>, Responsible Use of Computing Policy: <http://www.gmu.edu/facstaff/policy/newpolicy/1301gen.html>, and Copyright Office web site: <http://library.gmu.edu/copyright> for more details.
Dial-Up Computer Access Numbers
George Mason University’s dial-in modems grant access only to the George Mason University intranet (on-campus services). You will use your Mason (osfl) account to authenticate for dial-in.
General Access Dial-up: 9600/56.6kb
Northern Virginia: 703-426-2468
Prince William County: 703-392-7468
Equipment Check-Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 703-993-3428
Fairfax, Arlington and Prince William Classroom Support Offices lend laptops, LCD projectors, DVD players, and other equipment to students, faculty, and staff. To learn what equipment is offered at each campus and to complete an online equipment request form, visit http://classtech.gmu.edu
Arlington Classroom Support: 703-993-8226
Fairfax Classroom Support: 703-993-2206
Prince William Classroom Support: 703:993-8499
Mason Media Lab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 703-993-3859
The Mason Media Lab (MML) is a multimedia production facility that fosters collaborative learning for students who are part of faculty/staff led projects. The lab provides its facility, equipment, software and production staff as support on a scheduled basis to approved projects at no cost. The MML is equipped with the latest production software, computers, and equipment needed for video production, sound editing, CD/DVD production, animation, 3D modeling, and Web development. For those who desire production services, we provide professional services for animation, video production, presentation, large format printing and more. Our services are provided at less than industry pricing.
HOURS OF OPERATION:
10am – 8pm
Location: Johnson Center, Room 311
Web site: <medialab.gmu.edu>
Mason Web is the George Mason University presence on the World Wide Web. The university web site provides information about George Mason University to students, prospective students, faculty, staff, the business community, and other community constituencies. It provides access to financial, human resources, and administrative systems for faculty and staff and provides access to online services outside of the university. Mason Web can be accessed at: <http://www.gmu.edu>. For guidelines and procedures to create web sites see: <http://www.gmu.edu> and click on web development.
GMU-TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 703-993-3110
GMU-TV is a full-service media production unit. Our professional staff has expertise in multimedia DVD creation, video, teaching with technology, public speaking, and performance. GMU-TV’s work has been honored by the Broadcast Education Association, e-learning magazine, and in countless high-profile, international competitions. Interested in learning how we can help you and your students? Please set up a consultation appointment by calling, or e-mailing us at tvstudio@gmu.edu
Location: Innovation Hall, 4th floor Web site: <www.gmutv.gmu.edu>
Students: Where to Refer for Assistance
All faculty and staff at George Mason University have a vested interest and responsibility to assure that students can get the technical resources they need. The best resource for students for general technical information is the Student Information Technology Guide, which is available at <http://itusupport.gmu.edu/STG/STGfrontpage.asp>. Students are encouraged to check directly with their professor about specific class projects involving technology. Students may call the ITU Support Center at 703-993-8870 for computer, network, and phone problems.
Telecommunications Administration receives, programs, and coordinates all requests for telephone service, equipment, moves, adds and changes throughout the university. George Mason University owns and maintains its own telephone system. There are currently five telephone systems networked together, which provide five-digit dialing between all locations. Requests for consulting services on department telephone system design, service selection, training, or new phone service and moves should be arranged through your department Telecom Coordinator. To determine who your Telecom Coordinator is, see the web page
<http://telecomadmin.gmu.edu/voice/coordinators.html> or call the department number for Telecom Admin 703-993-3546. Telecom Coordinators have been selected by your department to be the primary contact for Telecommunications Administration. They are authorized by your department to submit requests committing department funds to compensate ITU for services. All repairs should be directed to the ITU Support Center at 703-993-8870. Telephone billing includes all administrative charges (local and long distance calling, phone
services and equipment, etc.) that are billed monthly to the department. Summary and detailed reports are available on the web. Access to department telephone bills is provided to your department Telecom Coordinator. For more information, contact your department Telecom Coordinator or call the Telecom Admin department number 703-993-3546. For information on your phone bill, contact 703-993-3538.
University Libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 703-993-9070
The University Libraries will help you learn how to navigate electronic resources for your research through one on one appointments and drop-in instructional sessions. The library 1 on 1 program offers personal instruction by appointment at 703-993-9046. Drop-in sessions are scheduled throughout each semester with no reservations necessary. Use the link Take a Library Class at <http://library.gmu.edu/research> for the schedule of classes. Refer to page 22, Library Resources, for additional information.
Video Conferencing . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . 703-993-3480
Videoconferencing is used for distance education and for faculty/staff meetings at George Mason University. Unlike streaming or broadcast television, both sides of a conference can see and hear each other in real-time. See the Videoconferencing web page for more information http://videoconference.gmu.edu
Last Revised: March 21, 2007
