Activate MEMO (Email) Accounts

If you would like to activate your Email account password, you can:

• Click here to activate your password.
  
  
  or
  
  
• Call the ITU Support Center at (703) 993-8870, and provide your 9-digit GMU ID number and PIN. The staff will provide you with a new 8-digit random password.
  
  
  or
  
  
• Visit the ITU Support Center in Innovation Hall, Room 233, and please bring your GMU ID. A Support Center Analyst will be able to facilitate changing the password.
  

Mason (osf1) Accounts

If you would like to activate your osf1 account or have forgotten your password, you can:

• Click here to activate your osf1 password.
  
  
• Call the ITU Support Center at (703) 993-8870 and provide your 9-digit GMU ID number/G# and PIN number. The staff will provide you with a new 8-digit random password.
  
  
• Visit the ITU Support Center in Innovation Hall, Room 233, and please bring your GMU ID. A Support Center Analyst will be able to facilitate changing the password.

If you know your password and want to change it, you can:

• Use SSH (Secure Shell) to mason.gmu.edu, log into account;
  
  
  1. Type "passwd" at the system prompt and hit enter.
     
     
  2. Type your old password exactly as is (it is case-sensitive).
     
     
  3. Type "p" for 'pick your own'. The new password must be 6-32 characters (letters and/or numbers)

PIN (Personal Identification Number)

Patriot Web Self Service

If you have forgotten your 6-digit PIN or your 6-digit PIN is not working, you can:

• If you have already set up your “secret question,” go to https://patriotweb.gmu.edu and enter your 9-digit GMU ID number/G#. Click on the option for “Forgot PIN?” Answer your secret question, and you will be able to reset your own PIN.
  
  
  or
  
  
• You may fax your Patriot Web PIN Reset Request form.

  
  or
  

• Visit the ITU Support Center in Innovation Hall, Room 233, and please bring your GMU ID. The staff will provide you with a new 6-digit PIN.

If you know your Patriot Web password but would like to change it, you can:

• Go into Self Service and click on the Personal Information link to change your PIN. Follow the instructions.
  

Mesa Accounts

If you need to activate your Mesa password:

• You will need to visit http://password.gmu.edu on a working computer and follow the First Time User instructions to create a MESA password. If you forget your password, you will go to this web site to reset.
  
  
• Call the ITU Support Center at (703) 993-8870 for assistance.