PIN (Personal Identification Number)

You will need your PIN to activate and/or reset your passwords for various accounts. The default for your 6 digit PIN is your birth month, day, year in the format (mmddyy). For example, if your birthday is March 1, 1980, your PIN will be (030180). If that does not work, try the format mmdd00, for example, 030100.This PIN will be used for the initial login to the Patriot Web Self Service. You will be required to change the PIN after the initial login.

MEMO (Email) Accounts

If you would like to activate your Email account or have lost your password, you can:

• Visit the web page https://mail.gmu.edu/ and click on the appropriate link that reads "I Forgot My Password or Activating My Account".
  
  or
  
  
• Call the ITU Support Center at (703) 993-8870, and provide your 9-digit GMU ID number and PIN. The staff will provide you with a new 8-digit random password.
  
  or
  
  
• Visit the ITU Support Center in Innovation Hall, Room 233, and please bring your GMU ID. A Support Center Analyst will be able to facilitate changing the password.

If you know your password and want to change it, you can:

• Visit the web page https://mail.gmu.edu/, and enter your username and password.
  1. Click the Options tab.
     
     
  2. Click the Password box on the left panel. You have three prompts, all of which must be filled in:
     • Enter your old password:
       
       
     • Enter your new password:
       
       
     • Click Change Password to confirm new password, or Reset to retain old password.

Mason (osf1) Accounts

If you would like to activate your new account or have lost your password, you can:

• Visit the web page http://mason.gmu.edu/ and click on the link for "Mason academic researchsystem (mason.gmu.edu) Account".
  
  
• or
  
  
• Call the ITU Support Center at (703) 993-8870 and provide your 9-digit GMU ID number/G# and PIN number, and the staff will provide you with a new 8-digit random password.
  
  
  
  or
  
  
  
• Visit the ITU Support Center in Innovation Hall, Room 233, and please bring your GMU ID. A Support Center Analyst will be able to facilitate changing the password.

If you know your password and want to change it, you can:

• Log into host "mason.gmu.edu" using Secure Shell Client;
  
  
  1. Type "passwd" at the system prompt and hit enter.
     
     
  2. Type your old password exactly as is (it is case-sensitive).
     
     
  3. Type "p" for 'pick your own'. The new password must be 6-32 characters (letters and/or numbers).

Internet Native Banner (INB)

If you have lost your INB password or your INB password is not working, you can:

• You may fax the Patriot Web PIN Reset Request form. (Please hand write on the form that you wish to have your Internet Native Banner password reset, not your Patriot Web PIN. Follow all the other procedures that are on the form.)

or

• Visit the ITU Support Center in Innovation Hall, Room 233, and please bring your GMU ID. You should call ahead (x38870) so the staff can obtain the new password and have it ready for your arrival.

If you know your INB password but would like to change it, you can:

• Use the form GUAPSWD within INB to change your own password.