ITU  Support Center Link
 

Forms | Web Links | Additional Resources

ITU Forms

Student Forms:

  • E-mail Account Activation/Password Change (MEMO)
    This site will allow first-time Mason E-mail users to activate their accounts or current users to change their Mason E-mail password.
  • ITU Service Feedback
    Tell us what you think about the level of service we provide you. We welcome all suggestions and comments. 
  • Mason Account Activation/Password Change
    This site will allow first-time mason/osf1 users to activate their accounts or current users to change their mason/osf1 password.
  • Partition Checklist
    This checklist can be used by residence hall students who wish to repair their own computer if they are taken off the network for worm/virus/trojan activity. (It can only be used for a first offense. See checklist for details.)
  • Patriot Web PIN Problems
    For students who have forgotten their 6-digit Patriot Web PIN.

Faculty/Staff Forms:

  • Banner Access Request Information
    For general information on how to request access to Banner products, please visit the Information on Requesting Access to Banner Products page.
  • Computer/Data Request
    Complete this form if you need the installation of a new computer or software, installation or activation of a network connection, or you are moving to a different office/location.
  • E-mail Account Activation/Password Change (MEMO)
    This site will allow first-time Mason E-mail users to activate their accounts or current users to change their Mason E-mail password.
  • Generic Calendar Accounts
    Generic calendar accounts are calendar accounts in which the account name is not linked to an individual’s name but is instead linked to a campus organization, club or department.
  • Generic E-mail Accounts
    Generic e-mail accounts are e-mail accounts in which the account name is not linked to an individual’s name but is instead linked to a campus organization, club or department. These forms will allow you to request accounts, change authorized users and change sponsorship.
  • Gunston Directory Request Form
    Complete this form if you need a Gunston account.
  • ITU Service Feedback
    Tell us what you think about the level of service we provide you. We welcome all suggestions and comments.
  • Mason Account Activation/Password Change
    This site will allow first-time mason/osf1 users to activate their accounts or current users to change their mason/osf1 password.
  • Network Engineering and Technology Forms
    These are forms used to request varying services from Network Engineering and Technology.
  • Partition Checklist
    This checklist can be used by faculty/staff who wish to repair their own computer if they are taken off the network for worm/virus/trojan activity.
  • Patriot Web PIN Problems
    For faculty/staff who have forgotten their 6-digit Patriot Web PIN.
  • Telephone Calling Card
    Complete this form if you need to request a Mason telephone calling card. This calling card will charge against your departmental office telephone number.
  • Voice/Telephone Request
    These are forms if you need new telephone service, need to change your current service, moving, or need to disconnect service.
  • Wireless Guest Account Request
    Complete this form if you need a wireless Guest account.


Useful Web Links

Computer Purchasing FAQ for Students
This resource provides ITU's latest purchasing recommendations for student computer purchases.

Computer Purchasing & Support Guidelines for Mason Departments
This resource provides ITU's latest departmental computer purchasing recommendations. It also contains information about support levels for computer software and hardware (for both new and existing hardware).

Finding Aid for Instructional Resources - How-To Guides
This link contains step-by-step instructions for accomplishing a task (e.g., scanning photos, uploading files to a server, using an electronic classroom).

IT Services
This link provides a listing of all IT Services and can easily be searched by category, by campus, alphabetically, and by organization.

Mobile Devices
This link contains information about Smartphones ( Palms & Blackberrys')

Online Help
This link provides Mason Account Activation information, and Keyword & Category searches of the Support Center knowledge base.

Resident Students Internet Access
This link provides information and resources for resident students in the dorms, information such as obtaining your IP address (to connect to the campus network) and instructions on how to set up your computer to connect to the campus network.

Secure Your E-mail
This link provides information for protecting your private e-mail from hackers by using SSL encryption technology.

Virus Alert Central
This link contains information about virus attacks (both current and past) on campus.

VPN Instructions
This link contains instructions for accessing the George Mason University SSL VPN.

VPN FAQ
This link contains information regarding facts about George Mason University VPN.

Web Design Basics
Introductory information about designing web pages.

Wireless Networking
This link contains information about wireless networking.


Additional IT Resources

Classroom Technologies
Classroom Technologies enhances the learning experience across Mason's regional campuses by designing, supporting and maintaining technology-enabled learning spaces and by providing access to well-maintained and up-to-date hardware and software in open computer labs.

Information Technology Unit (ITU)
This link provides information about the Information Technology Unit whose mission is to advance the University’s strategic goals, support learning, enable scholarly endeavors, and improve institutional management by effectively leveraging the information and technology resources of the ITU’s constituent units, which include DoIT, University Libraries, Technology Systems, and Capitol Connection.

Information Technology Security
This link provides computer users and system administrators with the tools and information they need to secure their systems.

Instructional Resource Center (IRC)
The IRC is a faculty-support facility charged with bringing information technology to bear on the educational mission of the university.

Mason Media Lab
Mason Media Lab is a learning facility that supports students in an academic program developing multimedia projects for corporate/non-profit clients as well as students developing projects for academic and administrative clients within the University.

Mason Web Development
Web Development contains a number of resources for Mason web designers and developers.

Student Technology Assistance and Resources (STAR)
STAR (Student Technology Assistance and Resources) brings together technology training, equipment, software, and experts creating one-stop shopping for students interested in learning about technology. STAR includes: STAR*T (Training), web.STAR, and STAR*S (Services).

Telecom Administration
Telecommunications (Telecom) Administration provides voice service and repairs throughout the distributed campuses and other George Mason University locations.

                                                  Last Revised: April 11, 2008


Voice (703) 993-8870 | Fax (703) 993-3347 | Innovation Hall 233 | 4400 University Drive, MS 5D5 | Fairfax, VA 22030



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Walk-in assistance hours:
Mon - Fri, 8:30am to 5:00pm
Phone support hours (Summer):
Mon - Fri, 8:00am to 5:00pm

Send Comments and Questions to support@gmu.edu