ITU  Support Center Link
SNAP (Replaced MUST II)

Online | Students | Faculty/Staff

ITU Forms

Online Forms:

  • Generic E-mail Accounts
    Generic E-mail accounts are e-mail accounts in which the account name is not linked to an individual's name but is instead linked to a campus organization, club or department. These forms will allow users to request a generic e-mail account, sponsor change, sponsor change if the previous sponsor is gone, and change of authorized users.
  • Generic Calendar Accounts
    Generic Calendar accounts are calendar accounts in which the account name is not linked to an individual's name but is instead linked to a campus organization, club or department. These forms will allow users to request a generic calendar account, sponsor change, sponsor change if the previous sponsor is gone, and change of authorized users.
  • MESA Accounts
    MESA is the new computer network system of services that takes advantage of the network's components to give users resources beyond what a stand-alone computer can provide. These forms willl users to request a MESA account or MESA share folder.
  • Computer and Software Installation
    These forms will allow users to request the installation of computers, peripherals (printers, PDAs, smart phones), and software.
  • Data Jack Activation
    This form will allow users to request the activation of data ports.
  • Resident Network Device Registration
    This form will allow users to register a network enabled device (iPod Touch, iPhone 3G, Xbox 360, Playstation 3, Wii, etc) onto the Mason Resident network.
  • Resident Technician Request
    This form will allow users who live in the Residence Halls to request service from the Resident Technicians.

Student Forms:

  • E-mail Account Activation/Password Change (MEMO)
    This site will allow first-time Mason E-mail users to activate their accounts or current users to change their Mason E-mail password.
  • ITU Service Feedback
    Tell us what you think about the level of service we provide you. We welcome all suggestions and comments. 
  • Mason Account Activation/Password Change
    This site will allow first-time mason/osf1 users to activate their accounts or current users to change their mason/osf1 password.
  • Partition Checklist
    This checklist can be used by residence hall students who wish to repair their own computer if they are taken off the network for worm/virus/trojan activity. (It can only be used for a first offense. See checklist for details.)
  • Patriot Web PIN Problems
    For students who have forgotten their 6-digit Patriot Web PIN.

Faculty/Staff Forms:

                                                  Last Revised: September 24, 2009


Voice (703) 993-8870 | Fax (703) 993-3347 | Innovation Hall 233 | 4400 University Drive, MS 5D5 | Fairfax, VA 22030



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Phone support hours:
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