ITU  Support Center Link
SNAP (Replaced MUST II)

Password Change

Below are the instructions for changing your passwords on the most commonly used systems.
Click Here for instructions to clear saved passwords that are forgotten.
If you have any questions or need assistance, please call the ITU Support Center at (703) 993-8870.

E-mail | Mason Accounts | Patriot Web | MESA

 

MEMO (E-mail) Accounts

If you know your password and want to change it, you can:
  • Go to http://password.gmu.edu .
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    1. Login using your MEMO (e-mail) or MESA username and password.

      (Note) This will also change your calendar password so, change the off-line agenda password to match your new e-mail password.

If you forgot your E-mail account password, you can:
  • Click here to reset your password.
    (Note) If you use the Oracle Calendar Client, you will need to remove some files to reset the"offline agenda" password.
    • Please open the Search window from Start.
    • Click for All Files and Folders.
    • Under More Advanced Options, check: Search System Folders, Search Hidden Files and Folders, and
      Search Subfolders. Put "xtm*" in the All or Part of the File Name to start the search. Once search completes, please remove the following files:
      • xtmzone
      • xtmlocal.dat
      • xtmlocal.ndx
      • xtmparam.ini



or
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  • Visit the ITU Support Center in Innovation Hall, Room 233, and please bring your Mason ID. A Support Center Analyst will be able to facilitate changing the password.
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Mason (osf1) Accounts

If you know your password and want to change it, you can:
  • Use SSH (Secure Shell) to mason.gmu.edu, log into account;
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    1. Type "passwd" at the system prompt and hit enter.
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    2. Type your old password exactly as is (it is case-sensitive).
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    3. Type "p" for 'pick your own'. Type your new password. The new password must be 6-32 characters (letters and/or numbers)

If you forgot your Mason password, you can:

  • Click here to reset your Mason password.
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    or


  • Visit the ITU Support Center in Innovation Hall, Room 233, and please bring your Mason ID. A Support Center Analyst will be able to facilitate changing the password.

 


Patriot Web Self Service

If you know your Patriot Web password but would like to change it, you can:

  • Go to https://patriotweb.gmu.edu and log into Self Service and click on the Personal Information link to change your PIN. Follow the instructions.

If you forgot your PIN you can:

  • Go to https://patriotweb.gmu.edu and click on "Login". Put in your G# as your user ID and click on "Forgot PIN". Answer your security question to reset your PIN.

MESA Accounts

Already a MESA user? Click here to change your password.

If you forgot your MESA password, you can:
  • Go to http://password.gmu.edu on a working computer and follow the "Expired or Forgotten Password" instructions to reset your MESA password.
                                                          Last Revised: July 16, 2009

Voice (703) 993-8870 | Fax (703) 993-3347 | Innovation Hall 233 | 4400 University Drive, MS 5D5 | Fairfax, VA 22030



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Walk-in assistance hours:
Mon - Fri, 8:30am to 5:00pm
Phone support hours:
Mon - Fri, 8:00am to 7:00pm

Send Comments and Questions to support@gmu.edu