ITU  Support Center Link
SNAP (Replaced MUST II)

Tools for Combating Worms/Viruses/Spyware

LINKS TO OPERATING SYSTEM PATCHES:

To download the removal tool that your computer is infected with, click on the link below.


WORM REMOVAL TOOLS:


SYMANTEC ENDPOINT PROTECTION/ANTIVIRUS SOFTWARE

Install Symantec Endpoint Protection/AntiVirus on your computer. Go to http://itusupport.gmu.edu/downloads/nortonAV.asp to download and get installation instructions. The ITU Support Center highly recommends that you set Symantec for daily virus definition updates. After installing Symantec Endpoint Protection/Antivirus, double-click on the yellow shield icon by the clock at the bottom right hand corner of your screen, go to "Change Settings," click "Configure Settings" for Client Management," click on the "Schedule Updates" tab, check "Enable Automatic Updates", choose "Daily," and choose a time of day that your computer is normally on. Click "OK".


SPYWARE SOFTWARE

                                              Last Revised: January 30, 2009


Voice (703) 993-8870 | Fax (703) 993-3347 | Innovation Hall 233 | 4400 University Drive, MS 5D5 | Fairfax, VA 22030



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Walk-in assistance hours:
Mon - Fri, 8:30am to 5:00pm
Phone support hours:
Mon - Fri, 8:00am to 7:00pm

Send Comments and Questions to support@gmu.edu