About
Our Mission Statement
The mission of Resident Technicians is to provide proactive technical
support in the residence halls at George Mason University in order to
provide excellence in learning for resident students.
What do Res Techs do?
We will give resident students one-on-one assistance with getting your
computer connected to the Mason network. We will assist and teach you
how to deal with spyware, virus, and trojan issues. Where wireless networks
are available, we’ll help you get your laptop/notebook connected to
the wireless network. We will help you with problems with applications
software like Word or e-mail, operating systems, printers. (We cannot
help you with hardware problems with your computer or printer, but we
can help to determine if you have a hardware problem and refer you to
appropriate resources. We cannot help you with your homework. See more
on Policy for what we can and cannot
assist with.)
When do Res Techs work?
Res Techs work in the evenings, Sunday through Thursday, while classes
are in session. Our core hours are 5pm to 11pm. There may be only one
Res Tech on duty in each housing area during these hours. (See
Schedules.)
How many Res Techs are there?
Each housing area (President's Park, DUCC, TAP, and YRC) has one Lead
Res Tech and 2 to 4 Res Techs, depending on the need of each housing
area. Res Techs live in the housing area we work in, so we should get
to know many of you and you'll get to know us.
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