Resident Technicians
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Helpful Links


Academic Labs
The Academic Labs, as part of DOIT, support the technology needs of Mason students, faculty, and staff.

Cable TV Installation Directions and Available Channels
This link will give you information Cable TV in the residence halls.

Computer Purchasing FAQ for Students
This resource provides ITU's latest purchasing recommendations for student computer purchases.

Connect to the Network at Mason from Residence Halls
This link contains directions for how to set up your computer for the residence hall network and how to successfully get through MUST, the security system.

E-mail Account Activation/Password Change (MEMO)
This site will allow first-time MEMO users to activate their accounts or current users to change their MEMO password.

IT Security Office
This links to the IT Security Office web page. You’ll find loads of links here to information on computer security.

ITU Alerts
This link contains information about outages and virus attacks (both current and past) on campus.

ITU Support Center
The ITU Support Center provides technical support for computing, network, and phone issues for the University community.

Mason Account Activation/Password Change
This site will allow first-time mason/osf1 users to activate their accounts or current users to change their mason/osf1 password.

Online Help
This link provides Mason Account Activation information, Dial-Up Instructions, and Keyword & Category searches of the Support Center knowledge base.

Patriot Web PIN Problems
For students that has forgotten their 6-digit Patriot Web PIN.

Resident Students Internet Access
This link provides information and resources for students in the dorms who are setting up their computers to connect to the campus network.

Student IT Guide
This is an online guide to how to navigate the IT resources available to you at Mason.

Student Technology Assistance and Resources (STAR)
STAR (Student Technology Assistance and Resources) brings together technology training, equipment, software, and experts creating one-stop shopping for students interested in learning about technology. STAR includes: STAR*T (Training), web.STAR, and STAR*S (Services).

Telephone and Voice Mail Information
All resident students are required to set up their voice mail on their room phone. Go here for directions on how to set it up, and also to find out about telephone features.

Web Design Basics
Introductory information about designing web pages.

Wireless Networking
This link contains information about how to set up your laptop for the wireless network at Mason.