Policy

Time Limitations?
The general time frame guideline for a Res Tech to spend working on your computer is 30 minutes per system. (See ITU Limitations for more information on time guidelines for troubleshooting MUST for Safety issues.)

Formatting and Registry Edits
The Res Techs are not allowed to format computers or perform registry edits. You’ll need to get assistance from Patriot Computers or another vendor for major problems that require these actions.

Games
While on duty, Res Techs will not be able to help residents play computer games.

Homework
If a resident asks a Res Tech for help with what seems like a homework assignment, both the Res Tech and the resident must take care that neither is violating the honor code.

Hardware
Res Techs should not work on computer hardware problems. If a hardware problem is diagnosed, the Res Tech should refer the resident to either Patriot Computers in the Johnson Center or a computer repair retailer of the residents’ choice.

Backups
Res Techs take every opportunity to ensure that residents understand the importance of backing up their files and that they know how to make a backup. Guidance is that at least three (3) backups should be made on three different media.

Antivirus software
On every consulting visit, Res Techs check the resident's system for up-to-date antivirus software. If none is installed, Res Techs help the resident understand the importance of antivirus software and helps get it installed during that consulting visit or as soon after as is reasonable.

Software Copyrights and the Responsible Use of Computing
Res Techs do not act as enforcers of software copyright laws or of the Responsible Use of Computing policy. Res Techs do have an obligation to inform residents about these issues, though. Therefore, Res Techs must be knowledgeable of both software copyright laws and the Responsible Use of Computing policy and educate resident students. If residents ask about the law, Res Techs should refer residents to appropriate experts for information.