ITU
Support Center FAQs represent a listings of patrons' most frequently
asked questions. Click on the drop down box to view all other units
of DoIT.
Q:
I am a resident student and would like to connect my computer to the
network in the Residence Halls. Where can I find information on that?
A: Resident students can find information
on how to connect in the Student IT Guide, which can be found at http://itusupport.gmu.edu/gettingstarted.html.
Each semester residents are required to go through Mason Update and
Scanning Technology (MUST), a system that will help ensure that your
computer does not have several targeted worms, viruses or trojan horses
and is configured to Mason's standard level of computing security.
Information on MUST can be found at http://itusupport.gmu.edu/must.
Last Update: 09/12/2005 Unit: ITUSupport
Q:
I don't like the password I got for my email account. How do I change
it to something I can remember?
A: After you log into your email account
by going to https://mail.gmu.edu,
click on the Options button, and then the Password button. Enter
your old password (the one you received when you activated your
account). Put in your new password, then confirm your new password
as instructed. Click on the Change Password button at the bottom.
Last Update: 09/12/2005
Unit: ITUSupport
Q:
I have set up Microsoft Outlook to read my MEMO email account, but
I can't send email out. What's wrong?
A: There must be a check in the "My
server requires authentication" box (under Tools, Accounts,
Mail, Properties, Servers). Also check your incoming email server
(mail.gmu.edu) and outgoing email server (smtp.gmu.edu). Keep in
mind you are using a client that is not supported by ITU. (Netscape
and Thunderbird are supported.) If you have problems with this client,
we cannot guarantee that we will be able to assist you in a timely
manner or fix the problem at all.
Last Update: 09/12/2005
Unit: ITUSupport
Q:
What is George Mason University doing about SPAM?
A: For general information on how Mason
is dealing with the SPAM issue, see
http://itu.gmu.edu/security/aboutspam.html
. The university's newest weapon against junk e-mail, Mail Frontier
Enterprise Gateway, is up and running and all students, faculty,
and staff are included without having to do anything. Mason email
users see two changes now—fewer e-mails and a daily digest
of junk mail held in quarantine. For specifics on the Mail Frontier
solution, please see http://www.gmu.edu/email/spam
.
Last Update: 12/14/2004 Unit: ITUSupport
Q:
My roommate can access the internet from our room, but I can't.
Is there something wrong with my jack?
A: Move your roommate's connection to your
jack temporarily. If he/she CAN connect from your jack also, then
the problem is not your jack. (Check the troubleshooting tips near
the bottom of http://itusupport.gmu.edu/stg/network_connect.asp
to check your setup.) If your roommate CANNOT connect from your
jack, then you probably have a problem with your jack. (Call the
ITU Support Center at x38870 to report your defective jack.)
Last Update: 12/14/2004 Unit: ITUSupport
Q:
Where I can find information on what types of computer accounts
I can have and how to access these accounts?
A: Students, faculty and staff can find
information on computer accounts and other valuable information
by using the IT Guides, located at http://itusupport.gmu.edu/gettingstarted.html.
Click on Getting Started.
Last Update: 12/14/2004 Unit: ITUSupport
Q:
Why is the residence hall network so slow sometimes?
A: Check out the ITU Support Center's Online
Help web page for an explanation of network controls for the residence
halls. Click on the Residence Halls category, and look at the Bandwidth
FAQ.
Last Update: 12/14/2004 Unit: ITUSupport
Q:
How should I set up my laptop to connect to the wireless network
on campus?
A: For information on how to set up your
laptop on the wireless network at Mason, how to secure your computer
on the wireless network, coverage areas, and wireless FAQs, see
http://www.gmu.edu/departments/wireless/.
Last Update: 02/16/2007 Unit: ITUSupport
Q:
How do I forward my email to another account?
A: Go to the web site https://mail.gmu.edu,
log into your email account. Click on Options, then Settings. Use
option for Mail Forwarding. Type in the email address which you
would like to forward to, and click on Save Changes. When you forward
a message on the MEMO system the system keeps a copy and forwards
a copy. Because of this you will need to log into the MEMO system
periodically and empty out messages that have accumulated. If you
don't do this, your forwarding will continue to work, but people
sending you email will receive messages that your account is over
quota and that you cannot receive messages.
Last Update: 12/14/2004 Unit: ITUSupport
Q:
I would like to use Netscape Messenger to read my MEMO email account.
How do I set it up?
A: For directions, see http://itusupport.gmu.edu/help/keywordcontent.cfm?contentid=168
on our Online Help link.
Last Update: 02/21/2007 Unit: ITUSupport
Q:
Does George Mason University have virus protection software? How
can I get a copy for my computer (office computer or home computer)?
A: The University has a site license agreement
for Symantec AntiVirus Software. This license covers: (1) the Institution's
machines; (2) faculty and staff members' personal machines, and
(3) and the personal computers of Mason students while enrolled
at the University. Click on the Downloads option on the ITU Support
Center's web page and see the option for Symantec AntiVirus for
directions on how to get a copy of the software.
Last Update: 12/14/2004 Unit: ITUSupport
Q:
Does Mason offer any dialin access?
A: Mason offers free dialin access to University-based
resources, such as email, Mason web sites, departmental servers,
and library resources (including Lexis-Nexis). For directions on
how to set up your computer, see the Student IT Guide. The University
no longer supports access to the Internet, only to the intranet
at George Mason University.
Last Update: 12/14/2004 Unit: ITUSupport
Q:
I am a resident student, and I am having trouble with connecting
my computer to the network in my room. How do I get help?
A: Resident Technicians can give you one-on-one
help with getting your computer connected to the Mason network,
virus issues, spyware, applications software, email, and operating
systems. For information on how to contact your Res Tech, go to
http://itusupport.gmu.edu/ResTech
or call the ITU Support Center at (703) 993-8870.
Last Update: 12/14/2004 Unit: ITUSupport
Q:
How do I find out my PIN for PatriotWeb? Is it the same PIN that
I use to authenticate to get my email account?
A: The default for your 6 digit PIN for
https://patriotweb.gmu.edu is your birth month, day, year in the
format mmddyy (e.g., if birthdate is March 1, 1980, PIN will be
030180). Use your PatriotWeb PIN to authenticate for your email
account also. If you have ever accessed PatriotWeb before but can't
remember your PIN, do this: Enter your GMU ID number, SSN, or alternate
SID in the User ID field then select the Forgot PIN button. This
will display your security question. After correctly answering your
security question (your answer is case and format sensitive), you
will be required to reset your PIN.
Last Update: 09/12/2005 Unit: ITUSupport
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Revised:
May 15, 2007
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