|
SSL FAQs
What
is SSL? Secure Socket Layer (SSL) refers to the
standard method for encryption and authentication on the Internet. This
added security provides you with protection against having your password
stolen on an insecure connection.
-or-
Secure Sockets Layer (SSL)
is a secure communication method that uses a certificate (private key)
to encrypt (scramble) text before it flows across a network, and then
its decrypted (un-scrambled) at its destination. A certificate is installed
on the server to produce the private connection. SSL is most commonly
recognized on web servers, as it's "visible" through the closed
lock or solid key symbol in the browser window, or through a web address
starting with "https:" The SSL protocol is not limited to use
on web servers, however. It can also be used to secure other types of
communication such as email.
SSL ensures that the person
is not pretending to be someone who has been granted restricted access.
Another feature of SSL technology is the ability to authenticate data
so that an interceder cannot substitute another transmission for the actual
transmission without being detected
Why are
you requiring everyone to use SSL?
SSL encrypts
network traffic. Without this, network traffic can be intercepted
and read by programs available on the internet. The biggest danger here is that the afore mentioned traffic includes your username and password
every time you check mail using an email client, or log into a computer
using ftp or telnet.
Why
do I need secure email?
Increasingly,
your personal email communications are not as private as you might believe.
Employers, high-tech criminals, spammers, ISPs, governments, surveillance
agencies and identity thieves are just a few of the people who might routinely
be intercepting and reading your email without your consent or knowledge.
You lock your house not only to protect the valuables in it, but also
because you value privacy itself. You need to protect your personal communications
for the same reason.
What
do I need to do, and when should I do it?
You need to
enable SSL encryption on the email clients on all the computers you use
to access GMU email. If you don’t
make this change, you will not be able to access your GMU email account
after June 1, 2006.
Incoming mail will continue to be delivered to your account.
Take
time right now -- it only takes a moment. Click here
to make the changes necessary.
How
can I tell if my email application is using SSL already?
The only conclusive
way to tell that SSL is enabled is to find your application in the instructions
provided and follow the steps to check.
What
email clients support SSL encryption?
Most clients
released since 1999 support SSL. The ITU has listed the clients that we
know support SSL on the front of this website.
Will
this affect my non-GMU email?
It depends
on if you use the same client for both GMU and non GMU email. If you use
one email client for GMU email and another for other email, then you will
make the changes only to the one that you use for your GMU email.
The ITU recommends that you enable SSL encryption for all email
clients to secure all your email accounts. However, many ISPs either do
not support SSL or use other methods for security.
How
will I know that I’ve made the changes successfully?
When you make
the change following the directions provided, a port number on the configuration
page should change from 143 to 993. Some clients will also display a padlock
or other icon much like what is displayed when you visit a secure website
using https.
What
if I need help, or my email application doesn’t support SSL?
If you need
help making the changes, please contact the ITU Support
Center at (703) 993-8870
as soon as possible. Please don’t
wait until after June 1st to ask for help!
If
your current email client doesn’t support SSL, you will have to upgrade
to a client that does. Click here
for instructions on how to do that, or call the ITU Support Center at (703) 993-8870.
Will
this affect me if I use departmentally provided email systems rather than
the centrally provided MEMO system?
This change
will have no effect on you if you use a departmentally provided e-mail
system. The ITU does recommend that all departments provide SSL support
in their –email system.
How
do I tell whether or not my email is already using SSL?
Follow the
directions given on the instructions website for your email client.
If the boxes that the directions ask you to check are already checked,
your email client is already setup for SSL encryption.
No further changes are needed on that computer.
What
will happen if I don’t make the changes by June 1st?
If you don’t
enable SSL on an email account you use to connect to GMU, you will not
be able to connect to the mail server after June 1st. Mail
sent to your account will still be delivered and you will have access
to it once you have enabled SSL.
How
do I tell which operating system I’m using?
Windows
To determine what version of
Windows you have:
- Open
your Control Panel (you can find it in My Computer or on the Start menu).
- Double
click the System icon.
Alternatively, right-click My Computer and select Properties.
- The
window that opens will show you the version of Windows you are running.
Macintosh
To determine your Operating
System software version:
- Close
any open applications or make the Finder active.
- Click
the Apple menu and select About This Computer.
- The
window that opens should show the OS version next to the Mac OS icon.
How do I tell which email client and version
I’m using?
Click on the Help menu within
your e-mail program and click on About (program name)
to find out what version you are using.
What
do I do if I’m using an older version of an email client than the one
listed?
Older versions
of the email packages listed on the instructions website may not be
able to use SSL encryption. If they aren’t, you will have to upgrade your
email client to a newer version that does.
If
I make the changes to my email account on one of the computers I use,
will they work on all the computers I use?
No. The changes
made to enable SSL encryption are made on the actual computer itself,
rather than on a central server. This means that you have to make the changes
on all computers that you use to access GMU email.
Why
do I have to make the changes on more than one computer?
The changes
made to enable SSL encryption are made on the actual computer itself,
rather than on a central server. This means that you have to make the changes
on all computers that you use to access GMU email.
Will
using SSL give me all the email security that I need?
No.
SSL only encrypts email traffic between your computer and
the email server. It doesn’t provide any virus or spyware protection.
You will still need to keep your virus and spyware protection
up to date to provide security for your computer.
You can download Symantec Anti-Virus software and get more
information about security measures you can take on the Support
Center website
at http://itusupport.gmu.edu/downloads/index.asp
Does
my email remain encrypted on the server?
No.
This process will secure your email while it is in transit to the Mason
server. Once the message arrives on the server, it is no longer encrypted.
Data on the Mason servers is protected by other methods including access
controls and firewalls.
Does
the University provide the ability to store mail in an encrypted format
on the server and if not, why not?
There is, at this time,
no University standard for sending and receiving mail in a fully encrypted
form where ther sender supplies a key that the recipient uses to view
the mesage. Some departments that have a need to exchange very sensitive
information have implemented local solutions using Mason's email system.
Top
|