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SSL FAQs

 

What is SSL?  Secure Socket Layer (SSL) refers to the standard method for encryption and authentication on the Internet. This added security provides you with protection against having your password stolen on an insecure connection.

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Secure Sockets Layer (SSL) is a secure communication method that uses a certificate (private key) to encrypt (scramble) text before it flows across a network, and then its decrypted (un-scrambled) at its destination. A certificate is installed on the server to produce the private connection. SSL is most commonly recognized on web servers, as it's "visible" through the closed lock or solid key symbol in the browser window, or through a web address starting with "https:" The SSL protocol is not limited to use on web servers, however. It can also be used to secure other types of communication such as email.

SSL ensures that the person is not pretending to be someone who has been granted restricted access. Another feature of SSL technology is the ability to authenticate data so that an interceder cannot substitute another transmission for the actual transmission without being detected

Why are you requiring everyone to use SSL? 

SSL encrypts network traffic.  Without this, network traffic can be intercepted and read by programs available on the internet.  The biggest danger here is that the afore mentioned traffic includes your username and password every time you check mail using an email client, or log into a computer using ftp or telnet.

Why do I need secure email?

Increasingly, your personal email communications are not as private as you might believe. Employers, high-tech criminals, spammers, ISPs, governments, surveillance agencies and identity thieves are just a few of the people who might routinely be intercepting and reading your email without your consent or knowledge. You lock your house not only to protect the valuables in it, but also because you value privacy itself. You need to protect your personal communications for the same reason.

What do I need to do, and when should I do it?

You need to enable SSL encryption on the email clients on all the computers you use to access GMU email.  If you don’t make this change, you will not be able to access your GMU email account after June 1, 2006. Incoming mail will continue to be delivered to your account.

Take time right now -- it only takes a moment.  Click here to make the changes necessary.

How can I tell if my email application is using SSL already?

The only conclusive way to tell that SSL is enabled is to find your application in the instructions provided and follow the steps to check. 

What email clients support SSL encryption?

Most clients released since 1999 support SSL. The ITU has listed the clients that we know support SSL on the front of this website.

 Will this affect my non-GMU email?

It depends on if you use the same client for both GMU and non GMU email. If you use one email client for GMU email and another for other email, then you will make the changes only to the one that you use for your GMU email.  The ITU recommends that you enable SSL encryption for all email clients to secure all your email accounts. However, many ISPs either do not support SSL or use other methods for security.

How will I know that I’ve made the changes successfully?

When you make the change following the directions provided, a port number on the configuration page should change from 143 to 993. Some clients will also display a padlock or other icon much like what is displayed when you visit a secure website using https.

What if I need help, or my email application doesn’t support SSL?

If you need help making the changes, please contact the ITU Support Center at (703) 993-8870 as soon as possible.  Please don’t wait until after June 1st to ask for help!

 If your current email client doesn’t support SSL, you will have to upgrade to a client that does.  Click here for instructions on how to do that, or call the ITU Support Center at (703) 993-8870.

Will this affect me if I use departmentally provided email systems rather than the centrally provided MEMO system?

This change will have no effect on you if you use a departmentally provided e-mail system. The ITU does recommend that all departments provide SSL support in their –email system.

How do I tell whether or not my email is already using SSL?

Follow the directions given on the instructions website for your email client.  If the boxes that the directions ask you to check are already checked, your email client is already setup for SSL encryption.  No further changes are needed on that computer.

What will happen if I don’t make the changes by June 1st?

If you don’t enable SSL on an email account you use to connect to GMU, you will not be able to connect to the mail server after June 1st. Mail sent to your account will still be delivered and you will have access to it once you have enabled SSL.

How do I tell which operating system I’m using?

Windows

To determine what version of Windows you have:

  • Open your Control Panel (you can find it in My Computer or on the Start menu).
  • Double click the System icon.
    Alternatively, right-click My Computer and select Properties.
  • The window that opens will show you the version of Windows you are running.

Macintosh

To determine your Operating System software version:

  • Close any open applications or make the Finder active.
  • Click the Apple menu and select About This Computer.
  • The window that opens should show the OS version next to the Mac OS icon.

How do I tell which email client and version I’m using?

Click on the Help menu within your e-mail program and click on About (program name) to find out what version you are using.

What do I do if I’m using an older version of an email client than the one listed?

Older versions of the email packages listed on the instructions website may not be able to use SSL encryption.  If they aren’t, you will have to upgrade your email client to a newer version that does.

 If I make the changes to my email account on one of the computers I use, will they work on all the computers I use?

No. The changes made to enable SSL encryption are made on the actual computer itself, rather than on a central server.  This means that you have to make the changes on all computers that you use to access GMU email. 

 Why do I have to make the changes on more than one computer?

The changes made to enable SSL encryption are made on the actual computer itself, rather than on a central server.  This means that you have to make the changes on all computers that you use to access GMU email. 

 Will using SSL give me all the email security that I need?

No.  SSL only encrypts email traffic between your computer and the email server.  It doesn’t provide any virus or spyware protection.  You will still need to keep your virus and spyware protection up to date to provide security for your computer.  You can download Symantec Anti-Virus software and get more information about security measures you can take on the Support Center website at http://itusupport.gmu.edu/downloads/index.asp

Does my email remain encrypted on the server?

No. This process will secure your email while it is in transit to the Mason server. Once the message arrives on the server, it is no longer encrypted. Data on the Mason servers is protected by other methods including access controls and firewalls.

Does the University provide the ability to store mail in an encrypted format on the server and if not, why not?

There is, at this time, no University standard for sending and receiving mail in a fully encrypted form where ther sender supplies a key that the recipient uses to view the mesage. Some departments that have a need to exchange very sensitive information have implemented local solutions using Mason's email system.

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