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ITU Support Center Statistics

 Charts

August 2009

Total Number of Calls Answered:
Percentage of Calls Received From Faculty and Staff:
Percentage of Calls Received From Students:
Percentage of Calls Answered Within 60 Seconds:
Customer's Average Wait Time on Phone:
Percentage of Calls Resolved At The Support Center:
Number of Walk-Up Customers
Number E-mails Responded To:
Pin Resets Faxed to Support Center:
Top Ten Categories
3726
78%
22%
98%
7 sec.
64%
271
1287
777
Note:
Due to problems with the voice mail system upgrade, these numbers are approximate

July 2009

Total Number of Calls Answered:
Percentage of Calls Received From Faculty and Staff:
Percentage of Calls Received From Students:
Percentage of Calls Answered Within 60 Seconds:
Customer's Average Wait Time on Phone:
Percentage of Calls Resolved At The Support Center:
Number of Walk-Up Customers
Number E-mails Responded To:
Pin Resets Faxed to Support Center:
Top Ten Categories
2658
66%
34%
96%
14 sec.
57%
167
1117
591

June 2009

Total Number of Calls Answered:
Percentage of Calls Received From Faculty and Staff:
Percentage of Calls Received From Students:
Percentage of Calls Answered Within 60 Seconds:
Customer's Average Wait Time on Phone:
Percentage of Calls Resolved At The Support Center:
Number of Walk-Up Customers
Number E-mails Responded To:
Pin Resets Faxed to Support Center:
Top Ten Categories
2663
68%
32%
96%
14 sec.
50%
147
896
431
.

Click to view archived statistics

                                                  Last Revised: September 10, 2009


Voice (703) 993-8870 | Fax (703) 993-3347 | Innovation Hall 233 | 4400 University Drive, MS 5D5 | Fairfax, VA 22030



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Walk-in assistance hours:
Mon - Fri, 8:30am to 5:00pm
Phone support hours:
Mon - Fri, 8:00am to 7:00pm
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