Total Number
of Calls Answered:
Percentage of Calls Received From Faculty and Staff:
Percentage of Calls Received From Students:
Percentage of Calls Answered Within 60 Seconds:
Customer's Average Wait Time on Phone:
Percentage of Calls Resolved At The Support Center:
Number of Walk-Up Customers
Number E-mails Responded To:
Pin Resets Faxed to Support Center: Top
Ten Categories
4688
52%
48%
95%
17 sec.
62%
255
1410
827
July
2008
Total Number
of Calls Answered:
Percentage of Calls Received From Faculty and Staff:
Percentage of Calls Received From Students:
Percentage of Calls Answered Within 60 Seconds:
Customer's Average Wait Time on Phone:
Percentage of Calls Resolved At The Support Center:
Number of Walk-Up Customers
Number E-mails Responded To:
Pin Resets Faxed to Support Center: Top
Ten Categories
3166
65%
35%
94%
17 sec.
63%
190
1147
542
June
2008
Total Number
of Calls Answered:
Percentage of Calls Received From Faculty and Staff:
Percentage of Calls Received From Students:
Percentage of Calls Answered Within 60 Seconds:
Customer's Average Wait Time on Phone:
Percentage of Calls Resolved At The Support Center:
Number of Walk-Up Customers
Number E-mails Responded To:
Pin Resets Faxed to Support Center: Top
Ten Categories