ITU Support Center Link
 
About
Events
Policy
Staff
Workshops
FAQs
Site Map
 
E-mail Encryption

ITU Support Center Statistics

 Charts

August 2008

Total Number of Calls Answered:
Percentage of Calls Received From Faculty and Staff:
Percentage of Calls Received From Students:
Percentage of Calls Answered Within 60 Seconds:
Customer's Average Wait Time on Phone:
Percentage of Calls Resolved At The Support Center:
Number of Walk-Up Customers
Number E-mails Responded To:
Pin Resets Faxed to Support Center:
Top Ten Categories
4688
52%
48%
95%
17 sec.
62%
255
1410
827

July 2008

Total Number of Calls Answered:
Percentage of Calls Received From Faculty and Staff:
Percentage of Calls Received From Students:
Percentage of Calls Answered Within 60 Seconds:
Customer's Average Wait Time on Phone:
Percentage of Calls Resolved At The Support Center:
Number of Walk-Up Customers
Number E-mails Responded To:
Pin Resets Faxed to Support Center:
Top Ten Categories
3166
65%
35%
94%
17 sec.
63%
190
1147
542

June 2008

Total Number of Calls Answered:
Percentage of Calls Received From Faculty and Staff:
Percentage of Calls Received From Students:
Percentage of Calls Answered Within 60 Seconds:
Customer's Average Wait Time on Phone:
Percentage of Calls Resolved At The Support Center:
Number of Walk-Up Customers
Number E-mails Responded To:
Pin Resets Faxed to Support Center:
Top Ten Categories
2724
68%
32%
97%
12 sec.
61%
165
960
418

Click to view archived statistics

                                                  Last Revised: September 2, 2008


Voice (703) 993-8870 | Fax (703) 993-3347 | Innovation Hall 233 | 4400 University Drive, MS 5D5 | Fairfax, VA 22030



TSD Graphic Link

 

 




Walk-in assistance hours:
Mon - Fri, 8:30am to 5:00pm
Phone support hours
Mon - Fri, 8:00am to 7:00pm
Send Comments and Questions to support@gmu.edu