SNAP (Replaced MUST II) |
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ITU has developed the following guidelines for software support to faculty, staff, and administration at George Mason University.
These guidelines adhere to George Mason University's Administrative Policy #1301 - Responsible Use of Computing.
The Supported Software List contains a complete listing of all ITU supported software and the support levels offered for each software application.
As new versions of supported software applications are released, older versions will be retired and support discontinued. ITU will support one prior version of the currently supported software version. Any earlier version will receive Limited Support (see ITU Support Levels for details). See http://itusupport.gmu.edu/desktopapps.asp for Typical Desktop Applications.
The following operating systems are supported for installation and configuration, and post installation troubleshooting:
- Windows 2000, Windows XP Pro
- MAC OS 9 and OSx
All supported operating
systems will receive Premier
Support. Any operating system that does not appear on the list
above is considered "Non-Supported." ITU will make the final determination
whether it can, or cannot, satisfy the request for service.
(Not Supported: Windows 95, Windows 98, Windows ME, Windows XP Home, Unix)
Supported Software Review Process
These guidelines will be reviewed and updated as needed.
